Random thought about scenarios. Lots of different times, in lots of different companies; I’ve been in the situation where scenarios are being generated in break-out groups in a workshop, then brought back to the larger group for presentation and criticism.
Now – this type of work is only ever rough-scoping work, and it would be risky to base design work on it without more criticism or validation, but as it’s at the top of the funnel of product or service development often. And also more often than not – it’s done in ‘kick-off’ meets where stakeholders and project influencers who might be so heavily involved in the detailed work further along. So it can have a big influence.
Looking back, I’m wondering how much performance and storytelling influence the creation of scenarios in these situations. That is, when we brainstorm, as social animals, rather than objectively shaping scenarios for further development – how much are we looking for approval and engagement with our stories and ideas from those present?
Related: discussion about persona-driven design and the creation of personas on CHI-WEB.